Freephone: 008000 10 10 100  
 
 

Store Policies

Purchase Eligibility Requirements

College Students:
Matriculating college, university and career school students qualify. The proof must show an expiration date / validity date. Some manufacturers also request a proof of the area of expertise. That means the the proof must show the field of study or the field of the professional training.

High School Students:
High School students can order all of the software we offer with the exception of Microsoft software. (Graduating seniors who can show proof of college acceptance may order Microsoft software.)

Faculty/Staff:
K-12 as well as all post-secondary faculty and staff members can order software from us at the same student educational pricing.

Schools:
To place school orders, fax a school Purchase Order to +49 471 800-8199 or call our School Sales Department at +49 471 800-9010.

Non Academic Customer:
Customers not affiliated with an educational institution may purchase any of our non-academic products. To determine which products are non-academic the product number will end in a "N". Any order received for educational products will be canceled unless academic verification is received.

Proof of Academic Status

You will need to provide proof of your academic status. No order will be shipped until a valid academic ID is received. You can place your order at anytime. We will place your order on "hold" until we receive your valid academic ID. Upon receipt of your academic ID, we will ship out your order.

Acceptable Forms of Academic ID:

  • Dated Student ID Card
  • Dated Faculty ID Card
  • Dated, current class schedule
  • Letter from school on school letterhead
  • Recent faculty/staff payment stub

How to Send Your Academic Proof:

  • FAX: to +49 471 800-8199
  • EMAIL: Send to [email protected] Attach proof to email. Attachment must be 300KB's or smaller. Larger sized emails will not be accepted.
  • MAIL: Journey Education Europe GmbH, Geo-Plate-Straße 1, 27568 Bremerhaven, GERMA

Hours of Operation

We are ready to assist you Monday - Friday 08:00 to 18:00 GMT +1. Fax orders to +49 471 800-8199. Questions or comments can be directed to our eMail address at [email protected].

Payment Methods Accepted

We accept direct credits, bank certified checks, Visa and Master Card. Internet orders must be paid with a credit card or previos direct credit. Questions? Please contact our Sales Office to assist in placing your order: Freecall throughout Europe: 00 8000 10 10 100, Freecall from within the UK: 0800 345 7086.

Orders for in-stock items that are paid by direct credits are processed and shipped within 48 hours provided valid verification has been received. Some products are shipped directly through the manufacturer ("drop ship" products, e.g. from Adobe). JourneyEd will place the order with the manufacturer as soon as all documents and the payment have benn received. "Dropped" shipping usually takes between three and five business days.

For orders from UK for “ £ “ payments we have a GBP account:

Journey Education Europe

Bank: JP Morgan Chase Bank NA
Account No.: 77099602
Branch Sort Code: 60 92 42

All other customers please use the following accounct:

Journey Education Europe

Bank: Sparkasse Bremerhaven
Account No.: 121 55 82
Branch Sort Code: 292 500 00
Purpose/Reference : Your name
For direct credit from other countries than Germany:
SWIFT: BRLADE 21BRS
IBAN: DE20292500000001215582
Usage of the IBAN is important to avoid
additional fees !

No surcharge is added for credit card orders.

Your credit card is not charged until we ship your product.

Returns Policy

Software: Within 30 days of purchase software may be returned for a refund for any reason provided the sealed software package has not been opened and is in resalable condition.

Hardware: Within 14-days of purchase hardware may be returned for any reason. Hardware must be returned in original packaging and in a resalable condition.

All return items must be pre-authorized and issued an RMA number. JourneyEd Europe will not accept returns without an RMA number. A restocking fee of 15% or $45 (whichever is less) will be assessed for any returned item.

To return items, call Customer Service at +49 471 800-9010 for an RMA number.

Students, Faculty and Schools save up to 85% from commercial retail prices.

 
 
 

Copyright © 1997-2006. Journey Education Europe, Inc. All Rights Reserved.

Current Source Code: FR03

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